Shipping Information

Processing Time:
Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:
We offer flat rate shipping within the United States. 

Shipping charges for your order will be calculated and displayed at checkout.

Our shipping rates are as follows:

• Flat Rate Standard Shipping (3–5 business days): $9.00

• RUSH Expedited Shipping (1–2 business days): $35.00

• FREE Shipping Over $100
  
  

Local In-Store Pickup:

• In-store pickup is available at 22 W. Villard St. in Dickinson, ND.   Pickups are available during store business hours: Monday’s: 10-3pm, Tues.-Friday: 10am-5pm, and Saturday 10am-3pm. Please wait for an email confirmation that your order is ready.
  
  

Order Status and Tracking:
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 3 business days for the tracking information to update once you’ve received a notification that your order has shipped.

Shipping Delays:
Please note that there may be delays due to weather, postal service issues, etc., especially during high-volume seasons. Once your order has left our shoppe we are at the mercy of the carrier and will do our best to help you track down any missing packages. 

Change to Policies
We may change any of the above policies or practices at any time, which shall be binding when posted.

Questions?
If you have any questions about your order or shipping, feel free to contact us at info@thesweetmelange.com or by phone at (701)290-9040.

Return Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns:
We gladly accept returns on eligible merchandise within 14 days of delivery. Items must be in their original condition: unworn, unwashed, and with tags attached.

Non-Returnable Items:
The following items are final sale and cannot be returned:

• Sale items

• Bath, Beauty and Body Fragrance items

• Undergarments

• Jewelry

• Gift cards or Gift Certificates

• Personalized or custom orders

• Seasonal items

• Accessories (ex. Sunglasses, hair clips)

• Any items purchased during a sales event or items purchased during a BOGO.
  
  

How to Start a Return:
To initiate a return, please email us at info@thesweetmelange.com with your order number and reason for return. We’ll reply with return instructions. 

Return Shipping:
Shipping charges (original or return) are the customer's responsibility, unless the item arrived incorrectly. We recommend using a trackable shipping method.

Refunds:
Once we receive your return, we’ll inspect the item and notify you. If approved, your refund will be issued to your original payment method within 5-7 business days.

Exchanges:
We currently do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.

Damaged or Incorrect Items:
If your order arrives damaged or you received the wrong item, please contact us within 3 days so we can make it right.

Need Help?
Contact us at info@thesweetmelange.com and we’ll take care of you.